Aer Lingus

All information about Aer Lingus travel and flights can be gained from calling the Aer Lingus Contact Number.

00 353 1 886 8505

Why would I need to call the Aer Lingus Customer Services?

  • To enquire about a flight from their airline
  • To check on your booking
  • If you work for Aer Lingus and would like to contact HR
  • If you wish to apply for a job with Aer Lingus
  • If you wish to make a complaint about a service you received from Aer Lingus
  • If you have been charged for something by Aer Lingus and you don’t know why
  • If you are an AerClub member and have queries about your membership

Aer Lingus is the flag carrier airline of Ireland and was founded in April 1936 by the Irish government. The airline was privatised between 2006 and 2015 and is now a subsidiary of International Airlines Group (IAG), which is the parent company of British Airways, Iberia and Vueling.
Aer Lingus was formerly a member of the OneWorld airline alliance and has codeshares with OneWorld, Star Alliance and SkyTeam members as well as interline agreements with Etihad Airways, JetBlue Airways and United Airlines.

Ryanair previously owned 29% of Aer Lingus stock and the Irish state-owned over 25% until IAG took over. Aer Lingus has operating bases in Belfast-City, Cork and Shannon and has a fleet size of 47 with 91 destinations available. As of 2014 they employ around 3,766 people and have a revenue of about €1,718 million (2015).

Aer Lingus Contact Numbers

Department Opening Hours
Head Office 24/7
Complaints 24/7
Reservations 24/7
Customer Services 24/7
Baggage Enquiries 24/7

Aer Lingus Customer Services Opening Times

Department Opening Hours
Head Office Monday-Friday Open 22 hours every day – closed between 6am-8am
Saturday, Sunday & Bank Holidays Open 21 hours every day – closed between 6am-9am

Aer Lingus Head Office Address

Department Address
Head Office Aer Lingus Limited, Head Office Building, Dublin Airport, Ireland

Aer Lingus Contact Number for Customer Services

On visiting the Aer Lingus website, you are offered the opportunity to book a flight immediately. This lets you plan your travel straight away if you have already decided where you would like to go. The site also allows for group booking of groups of people over 7 and up to 25 passengers. There are opportunities to change your selection to less than seven passengers and allows you to specify if you will be travelling with children or infants. This allows groups to organise their flights together rather than being separated.
Aer Lingus allows customers to manage their booking after it has been ordered, letting them select their seat, add extra bags or pre-order meals for their flights. In cases where a customer may have dietary requirements or needs to have a specific seat for health or preference reasons is allows for a personalised flight and creates a comfortable environment.
Online check-in is becoming much more popular as time goes on, as it creates an easier and more relaxed environment for flyers. Using your booking reference and family name, Aer Lingus customers can check in for their flight online without having to stand in a queue anywhere.
Aer Lingus customers can also check their flights status by using their flight number or city name, which means that people can see if their flight is delayed or boarding, and can prepare for any changes made to the flight.
The Aer Lingus fleet consists of seven different types of plane, all suitable for different conditions. The Airbus A330-300 is the largest aircraft in the Aer Lingus fleet, and the Airbus A330-200 is the longest range capability. The Boeing 767 and the Boeing 757 are operated on behalf of Aer Lingus by Omni Air International and ASL. The ATR is operated in conjunction with Stobart Air. The Airbus A321 is the largest member of the short haul fleet, and the Airbus A320 is the most common aircraft in the Aer Lingus fleet.
Aer Lingus has a partnership with UNICEF called Change for Good which collects unwanted foreign notes and coins in-flight on all long-haul Aer Lingus flights, which supports UNICEF’s global mission to help children in over 150 of the world’s poorest countries and territories.
Aer Lingus also runs an affiliate programme, which rewards up to 2.25% of their flight value to any websites which relevantly link to their site and have people follow the links.

Planning a trip with Aer Lingus

After clicking on the ‘Plan and Book’ selection on the Aer Lingus home page, options are given for booking and planning via Aer Lingus. Under ‘Book’ you can choose to book flights, group flights, hotels holidays, care hire and vouchers. With these options not only can customers fly with Aer Lingus, they can also find a full holiday or a hotel to go with their flight (the hotel option will be available soon). Car hire also helps to prepare for a holiday rather than having to queue to hire a car.

Under ‘Plan’ Aer Lingus customers are invited to personalise their travel plans, with opportunities like Smart Flies Aer Lingus, Best for Business, Family First, Travel Essentials, Travel Extras, Group Travel, Fare Types, Our Airline Partners Price Lock, Fare Deposit, Upgrade Yourself and Vouchers information. Many of these options allow customers to create a holiday around their needs, like the Best for Business selection which allows customers to travel in a way that is convenient for work travelling.

There is an ‘Explore’ option also under the Plan and Book page, which lets customers look over destinations, route maps for flights and timetables for flights. There is also a ‘Latest Offers’ section meaning customers can check for discount travel from several locations such as Belfast, Britain, London, Ireland, USA, Canada and Europe.


AerClub is a rewards-based membership linked to Aer Lingus, which involves creating a membership and linking this with flights you book with Aer Lingus. Each time you fly you collect ‘Avios’ points, as well as collecting through their linked retail, travel and leisure partners, and the points you collect can be spent on flights. Also, the higher your points and travel amount the higher you will find yourself in their tiered programme that allows them to provide a wide range of travel benefits.
There are four tiers to the AerClub membership: Green; Silver; Platinum and Concierge. All new AerClub members are awarded Green membership automatically. Each tier has added benefits with Green members simply being able to collect Avios points when they’ve flown and after everyday shopping, able to spend Avios points on flights, earn Tier credits on Aer Lingus flights and Exclusive AerClub member reward offers. Silver members have access to things like priority check-in and priority boarding, platinum members can be put on a priority waiting list, and get a complimentary upgrade, and concierge members are viable to a companion ticket on flights and complimentary WiFi on transatlantic flights, plus many more options for each membership. As a concierge member, you would have full access to all benefits available.
To move up in tiers you must earn a certain amount of tier credits, with Green members falling between 0-300 credits, Silver needing 301-600, Platinum requiring 601-1,050 credits and Concierge are asking for 1,051+. Once you have moved up a tier you will move up straight away and remain there for the rest of your current membership year, and for the full following membership year.

Working for Aer Lingus

When searching for a career with Aer Lingus there are three possible routes to take: careers in the air as pilots, cabin crew and a cadet pilot programme; careers on the ground as maintenance & engineering, baggage handling, cabin appearance, catering, cargo, hub control centre, guest services and in-flight operation centre; or through Aer Lingus’s Graduate Recruitment Programme. More details on the Graduate Recruitment Programme can be found on the Aer Lingus website including the departments it works in and the process and timetables it will follow.
The careers section of Aer Lingus’s website also provides information surrounding the benefits within working for Aer Lingus, their diversity and inclusion policy and their security requirements. There is also an option to search for current vacancies, relating to the type of job you may wish to apply for, and the location you are available to work from.

Checked Baggage and Cabin Baggage Policies

Checked Baggage On flights within Europe, Aer Lingus includes four baggage options of a small bag up to 15kg, a medium bag (the average baggage limit) of 20kg, a large bag weighing up to 25kg or the extra-large option that allows customers to split 40kg between two bags. When paying for baggage, advanced bag booking online saves at least 50% on the charges. Weight upgrades on bags must be done in advance, as they are not permitted at the airport and will cause excess fees per kilo.
On flights to and from North America passengers are allowed one bag up to 23kg free of charge. Baggage allowance can be added in either economy fare or business fare baggage’s, with economy allowing one 23kg bag for free, and the business allowing three bags free of charge with a combined weight of 69kg. The weight of any one bag must never exceed 32kg.
Aer Lingus has multiple partner airlines, meaning that many of the partnerships may result in differing baggage charges. If you have booked a journey partly or entirely with another airline you should check both allowances to ensure you don’t exceed them.
With all registered child or infant bookings, a fully collapsible pushchair/stroller is allowed free of charge, plus either a car seat, a booster seat or a travel cot



1 thought on “Aer Lingus

  1. Please could someone call me or email me regarding a bag I left on an aircraft from Heathrow to Shannon on 9th May.

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