American Airlines

0844 369 9899

What would I need to call American Airlines Contact Number for Customer Services for?

• To enquire about a flight from their airline
• To check on your booking
• If you work for American Airlines and would like to contact HR
• If you wish to apply for a job with American Airlines
• If you wish to make a complaint about a service you received from American Airlines
• If you have been charged for something by American Airlines and you don’t know why

American Airlines, also commonly known as American, is the world’s largest airline when measured by its fleet size, revenue, scheduled passenger-kilometres flown and number of destinations provided. American, with its regional partners, operates a massive international and domestic network with an average of about 6,700 flights per day to nearly 350 destinations, arriving in over 50 countries.

The airline was founded in April 1926 and commenced operations in June 1936 in Chicago, Illinois, US. American Airlines is a founding member of OneWorld alliance and coordinates fares, services and scheduling with alliance partners like British Airways and Iberia. Regional airline services are operated by independent and subsidiary carriers under the brand name of American Eagle. America’s primary base is located at Tulsa International Airport, and also works from hubs located in Washington-National, Philadelphia, Phoenix-Sky Harbour, New York-JFK, New York-La Guardia, Miami, Los Angeles, Dallas/Fort Worth, Charlotte and Chicago-O’Hare.

As of 2015 American Airlines employs over 113,300 people and has a revenue of $40.180 billion (2016).

American Airlines Contact Numbers

American Airlines Opening Hours
Customer Services 24/7
Head Office 24/7
Complaints 24/7
Reservations 24/7
Baggage Enquiries 24/7

American Airlines Head Office Opening Times

Department Opening Hours
Head Office 24 hours, 7 days a week

American Airlines Head Office Address

Department Address
Head Office 4333 Amon Carter Boulevard, Fort Worth, TX 76155

American Airlines Contact Number for Customer Services

Upon visiting the American Airlines website, customers are able to book flights automatically, selecting where they would like to fly to and from, what dates they leave and return and how many passengers they wish to purchase for. They can also select if their flight will be one-way, a round trip, or even a round trip + a hotel. This gives customers the option to book a lot of their travel essentials immediately. Customers are also able to ‘book with miles’, which means that if you have bought or been gifted American Airlines AAdvantage miles, you are able to purchase your journey through these.

American customers have access to online check-in and also are able to look over and manage their trips through the trip ‘My trips/Check-in’ selection, meaning that any changes to their flight can be easily handled through the American Airlines website. It also means that check-in will be considerably easier if it is all done online, and creates a more reliable and faster service.
American Airlines also gives its customers the opportunity to check their flights status through either their flight number of through their flights travel details of where they will depart and arrive and the fate the flight will leave. There is also an option to create a flight status notification, meaning that American Airline customers have the ability to stay informed on what is happening with their flight.

The virtual gift cards can also be purchased online or over the phone, and will be emailed to the recipient immediately, yet will not come into use until 72 hours after purchase. Both options offer the ability to send a personalised message with the card and have no expiration dates or fees. Up to eight gift cards can be used towards the purchase of a ticket.
With the world’s largest fleet, American Airlines has a lot to offer each flight, with a wide range of planes available. For Airbus planes, they boast the A319, A320, A321, A321 Transcon, A330-200 and A330-300, some containing multiple versions for different flight requirements.

For Boeing flights, American holds seven types of plane, ranging through the 737-800, 757-200, 767-300, 777-200ER, 777-300ER, 787-8 and 787-9, some again having differing versions for differing flights.

CRJ flights fly under CRJ-700, CRJ-900 and CRJ-200 planes, and Dash 8 planes range between Dash 8-100 and Dash 8-300. The ERJ range features the ERJ-140, the ERJ-145 and the ERJ-175. The American Airline’s fleet also contains the E190 planes and MD80’s.

Planning a Trip with American Airlines

If you choose to plan your trip with American Airlines, American allows you to look through not only flights but also hotels, cars, activities and cruises, as well as sorting flight schedules and notifications.

When planning flight’s, you are asked to input the city you are travelling to, where you wish to depart and arrive and what time of day you would like to travel on these days.
When selecting passenger numbers, there are also options to book for infants, unaccompanied minors and reservations for groups of seven or more. Tickets can be purchased for adults (16-64), seniors (65+), young adults (12-15) and infants (under 2).

With the ability to book hotels and cars at the same time as booking flights, American makes it easier and more accessible for customers to book their travels, and therefore creates positive reactions and reliable customers.

The activities section allows holiday bookers to look for private transfer, mini bus transfer, attraction passes, dinner shows, theatre & concerts, restaurants, theme parks, golf, tours, museums, skiing, multiple day guides, aquariums and watersports. All of these options available through American Airlines lets customers know that it is a company that considers its client’s needs, as it also offers 2 AAdvantage points for every £ spent, no online booking fees and over 3,000 exciting activities to browse through.
Cruise browsing with American Airlines offers 10 cruise lines to choose from, with options to explore the Caribbean, North America and many more destinations. It also includes no online booking fees, an ability to collect 2 AAdvantage points per £ spent and the chance to select your own cabin through browsing the deck map. The cruise option means that American can offer you the chance to travel through not only its own services but several of its partner company’s.

AAdvantage Membership

The AAdvantage programme is a loyalty scheme for repeat American Airlines customers. Miles are earned when you fly with American, OneWorld or other participating airlines, as well as over 1,000 partner airlines that are involved. Miles can then be used in multiple ways, such as flights to almost 1,000 worldwide destinations, upgrades, car rental & hotels and other retail products.

Travel also counts towards ‘elite status’, as you can qualify for Gold, Platinum, Platinum Pro or Platinum Executive status, with a combination of Elite Qualifying Dollars (EQDs) and Elite Qualifying Miles (EQMs) or Elite Qualifying Segments (EQSs). Elite status provides its own benefits, allowing upgrades, mileage bonuses, benefits at the airport such as priority though the airport at check-in, security & boarding, reservation assistance, special benefits & more. It also awards travel benefits like special discounts on hotel and car awards. There are also special benefits from OneWorld airline partners and Alaska Airlines benefits.

With AAdvantage also comes access to the MBNA/AAdvantage credit card. Using the credit card brings more opportunity to earn miles each time you spend, as the cards are available through both American Express and VISA. Benefits from this include earning 5,000 bonus miles if you use the card within the first 90 days of your account being opened.
Credit card payments must be maintained monthly and kept within limit or promotional offers on the account will be lost.

Working for American Airlines

If you are looking for a career with American Airlines then searching their careers website provides ample information on job opportunities and requirements. You have to opportunity to search by keyword for specific jobs, and also the chance to browse through American Airlines featured jobs, which includes jobs at the airport, professional, technical operations & maintenance, customer service, pilots, flight attendants, information technology, finance & accounting and sales & marketing. There is also an option to search for jobs by location, meaning you can apply for jobs close to you.

A ’college’ section on their careers page provides information about university options offered by American Airlines, including an MBA Leadership Programme, undergraduate & advanced degrees, engineering co-op and IT adept jobs. College options allow American Airlines to find employees that can have prospectively shining careers straight from university.
The page also gives an opportunity to learn about working for American Airlines based on their locations, the culture found within working in the airline and their recruitment from the military community.

Checked and Cabin Baggage Policies


For domestic, transatlantic and transpacific flights, American Airlines allow a maximum of 10 bags to be checked, with the weight not exceeding 23kg (unless you are First or Business class, in which case your bag may not weigh over 32kg). If you are travelling to, through or from Mexico, Caribbean, Central America, South America or Brazil you may only check a maximum of 5 bags. Flights to Brazil allow bags to weigh up to 32kg, yet all other options must not exceed 23kg.
Baggage fees apply differently to multiple locations, so you must check how much baggage will cost you.

Carry on

American Airlines allows passengers to carry on one personal item, which must fit under the seat in front of you. Diaper bags (one per child), child safety seats and medical or mobility devices don’t count as your personal item or carry-on.
Passengers can also have a carry-on bag which must fit into the sizer at the airport. Musical instruments are counted as carry-on items and must be able to fit in the overhead bin or underneath the seat in front of you.
American Airlines have a list of restricted items for their carry-on bags, so you should check this to avoid problems at the airport.

Cancellation and Refunds

If you have booked your trip at least seven days before departure your ticket is refundable, yet all refunds can only be claimed if you cancel your ticket within 24 hours of booking. Your refund will process back within seven days if paid for by credit card. Cash and check purchases may take up to 20 days for full refunds.
If you didn’t buy your ticket directly from American Airlines then refund policies may differ depending on the travel agent or website you booked through. You should contact your place of purchase directly.



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