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Why would I want to call EasyJet Customer Services?
• To enquire about a flight from their airline
• To check on your booking with EasyJet
• If you work for EasyJet and would like to contact HR
• If you want to apply for a job with EasyJet
• If you wish to make a complaint about a service you received from EasyJet
• If you have been charged for something by EasyJet and you don’t know why
EasyJet is a British airline based in London Luton Airport. The airline was founded in March 1995 and provides domestic and international services on over 820 routes in over 30 countries. EasyJet has about 134 destinations in their service, and carries a fleet size of 240 aircraft.
The airline is listed on the London Stock Exchange and the FTSE 100 Index, and has a revenue of around £4.699 billion. EasyJet employ around 10,273 people as of 2016, and have about 28 bases all around Europe, with their largest base being in Gatwick Airport.
EasyJet Contact Numbers
|EasyJet Plus Membership Enquiries||24/7|
EasyJet Head Office Opening Hours
|Head Office||8am-8pm daily|
EasyJet Head Office Address
|Head Office||Head Office easyJet Airline Company Limited
London Luton Airport
EasyJet Contact Number for Customer Services
EasyJet’s website allows people to book flights automatically from the home page, with a tool bar set up to quickly allow access to the main information you would need to input for a flight. Not only do they accommodate for booking flights though, they also provide opportunities to plan holidays with their service, including finding a hotel to stay in and a car to rent while you’re away.
The EasyJet website has an option for ‘Business’ travel, which has a series of options available to any customers who may need to book through EasyJet to travel to a business opportunity. These options include ‘FLEXI fares’, which let customers change their date and routes free on an unlimited basis, including one piece of hold luggage. They also allow people to choose their own seat and have speedy boarding without any extra booking fees.
The Business Network promises to fly to more primary airports in the top 100 European routes than any other carriers, which means that there is much more accessibility for passengers.
EasyJet’s business option allows any kinds of businesses to benefit from the service, and gives accurate information on all kinds of deals for business flyers, including the ability to catch an earlier return flight for about £20pp.
EasyJet gives the opportunity to manage your booking after you have completed your order, which includes the chance to amend your flight and reserve a seat. Not only does this service help towards managing flights and allowing customers to choose their most comfortable flight options, it also gives the opportunity to amend any hotel and car bookings, and also allows people to change details surrounding their easyJet holiday.
EasyJet also allows customers to check-in online for their flights, which gives passengers a chance to complete their busy airport tasks quicker without having to queue to check-in.
There is also the opportunity to track your flight on the easyJet website through finding it either through its flight number or the origin and destination points. This helps flyers to check if they are running on time with their flight, and to see what time periods they have to complete different tasks.
EasyJet offers a course to help people with conquering their fear of flying. Based on their free e-book “How to Overcome your Fear of Flying” the course gives nervous flyers the chance to conquer their fears. The course is hosted by Lawrence Leyton from Channel 4’s show “Fear of Flying”, who will be joined by one of easyJet’s senior Captains, who can help you to move past any fears you may have, and will explain the principles of flight, including what the strange noises you may hear on a flight are. They will also give you the opportunity to ask any questions that may have been bothering you surrounding flying.
Planning a Trip with Easyjet
Planning a trip with easyJet is relatively easy with their online tool bar. For flights, you need only enter information on where you hope to fly from and your landing destination, and what dates you wish to leave and return, and specify how many adults (16+), children (2-15) or infants (under 2) will be flying. It seems that the site automatically assumes for return flights, but there is an opportunity to select “one-way” if you will not be flying back to your starting destination. There is also a selection for “special assistance” which lets you add a Special Service Request (SSR) at the time of booking, or later by logging into ‘Manage Bookings’, to specify any requirements you may have. This must be done at least 48 hours before your scheduled departure time.
For hotels, the input simply asks for your destination, to help search for hotels in the surrounding area, and what dates you plan to check in and check out. There are options available to book your hotel and pay for it later, and a guarantee that easyJet will price match any competitors. They also advertise over 1,210,000 properties worldwide.
Car rentals ask for a pick-up location, and destinations for pick-up and return, including the times you wish to pick up your car and return it. It also asks where you live, presumably to register what kind of license you will have before rental.
EasyJet’s holiday booking asks to know where you will be flying from and where you will be landing, and also the dates of your arrival and departure. The booking also requires information on how many adults (18+), children (2-17) and infants (under 2) will be involved in the holiday, which will help easyJet to locate the best kind of holiday for its customers.
Working for easyJet
Careers at easyJet can range from jobs as pilots, cabin crew, central teams, engineering & maintenance and graduates & apprentices. Applications in any of these fields can be made through the website, by browsing the ‘Recent Arrivals’ section or applying directly by clicking the ‘Apply now’ button. When you click apply now, you can either browse through their jobs, or search for a specific job you wish to apply for. By creating a profile, it can help you find a job specific to your qualifications and you can also set up a job alert that will let you know if any positions you might be interested in have turned up.
For graduate positions, the place usually lasts for 2 years and you will find yourself involved in either operations, finance, project management, IT, commercial, marketing or HR. During this time you will be given assignments and taught the trade, earning a review at the end of each year. As there is a European focus around the graduate schemes, you will usually be based in the main London office, but can also possibly visit or even be based in France, Italy, Germany, Portugal or Switzerland.
EasyJet’s job site is happy to give descriptions on rewards and benefits you can gain from working with the company, including reduced flights, discounted holidays, care hire and hotels, and access to a free easyJet Plus! Card. There are also multiple other rewards, but they all depend entirely on where you are based within the company.
EasyJet’s baggage policies are fairly regular to follow.
Every passenger is entitled to bring a cabin bag on board with them, which must be small enough to fit in the overhead locker or under the seat in front of them. If there is a situation where the overhead lockers are all full, easyJet may put your cabin bag in the holding for free.
If you are an easyJet Plus! Cardholder, have bought a FLEXI fare, or are an Up Front or Extra Legroom customer you are allowed to bring an additional under seat bag with you. This also applies if you are travelling with an infant on your lap.
EasyJet allows additional items to be brought on board, including umbrellas, overcoats, crutches, walking sticks and one standard shopping bag of duty free shopping that was bought at the airport.
For the hold luggage, each customer (including children and infants) can buy up to three bags of hold luggage. A standard hold bag cannot exceed 20kg, but there is an option to buy more available weight up to 32kg per bag. All hold luggage has charges, but if you are travelling as a family you can combine your luggage allowance. Booking hold luggage online or through the easyJet customer service team is cheaper than booking at the airport. Any baggage over the allowed weight will have charges added.
If you are a frequent flyer with easyJet it could be a good idea to apply for an easyJet Plus membership. The membership is renewed annually, and costs just £199 per year, and promises to provide you with the lowest priced fare.
The membership comes with a list of benefits, including the ability to allocate your own seat on your flight, accessing a dedicated bag drop desk, fast track security, speedy boarding and an additional cabin bag available for your flight.
The membership creates a special relationship between easyJet and its customers as it offers the company the opportunity to give back to the people who help it succeed, by offering them deals and rewards for being a part of its club.